Frequently Asked Questions

Q1. What is FadFocus?

FadFocus is a fashion discovery and shopping app that connects you with trusted fashion stores in your city. You can explore collections, check offers, and get exclusive discounts when you pay through the app.

Q2. Where is FadFocus available?

Currently FadFocus is available in Pune and we are expanding to more cities soon.

Q3. Is the app free to use?

Yes, downloading and using the FadFocus app is absolutely free for both customers and stores.

Q4. How do I get discounts on FadFocus?

Simply pay your in-store bill through the FadFocus app to unlock exclusive discounts and cashback offers.

Q5. Can I shop online using the FadFocus app?

At present, FadFocus allows you to explore store collections online and avail discounts on in-store purchases. Online shopping with hyperlocal delivery is coming soon.

Q6. How do referrals work?

Invite your friends using your referral code. For every successful signup and purchase, you get cashback directly to your UPI ID.

Q7. Is my payment secure?

Yes, all payments are processed through secure payment gateways. Your transaction and data remain safe with us.

Q8. Why should my store join FadFocus?

By partnering with FadFocus, you:

• Get digital visibility for your store
• Attract new customers nearby
• Run exclusive coupons & discounts
• Benefit from social media promotions done by FadFocus

Q9. How much does it cost to onboard?

Onboarding is currently free. FadFocus only charges a small commission on in-app payments.

Q10. How will I receive payments?

When a customer pays via FadFocus, the amount (after deducting discounts & commission) will be settled directly to your bank account the same day.

Q11. Can I manage my inventory and offers?

Yes, vendors can upload collections, set coupons, and manage announcements directly from the FadFocus Vendor App.

Q12. How can I contact support?

For any help, reach us at: