At FadFocus, we are committed to providing you with a seamless shopping experience, including fast and reliable delivery of your orders. Please read our shipping policy carefully to understand how we handle the shipping and delivery of your orders.
1. Shipping Coverage
- We currently offer shipping within selected cities and regions in India.
- Same-day delivery is available for select locations, subject to product availability and order timing.
2. Shipping Time
- Same-Day Delivery: Orders placed before 8pm will be delivered the same day.
- Standard Delivery: Orders placed after the cut-off time or from regions without same-day delivery will be delivered within [1-3 business days].
- Delivery times are estimates and may vary due to unforeseen circumstances such as weather, traffic, or operational issues.
3. Shipping Fees
- Standard Delivery: ₹20 per order.
- Same-Day Delivery: ₹20 per order.
- Free Shipping: Orders above ₹500 are eligible for free delivery.
- Delivery charges will be reflected at checkout before completing your order.
4. Order Tracking
- Once your order is shipped, you will receive an email or SMS with a tracking link.
- You can track your order in real-time through the FadFocus app or website.
5. Delivery Attempts
- Our delivery partners will make up to two attempts to deliver your order.
- If the delivery is unsuccessful, the order will be marked as undelivered, and a refund (if applicable) will be processed according to our Refund Policy.
6. Shipping Restrictions
- We do not ship to P.O. boxes or remote areas not covered by our logistics network.
- Some items may have shipping restrictions due to legal, safety, or logistical reasons.
7. Damaged or Missing Products
- If you receive a damaged or incorrect product, please contact our customer support within 48 hours of delivery with an unboxing video for verification.
- We will either replace the product or issue a refund after reviewing the issue.
8. Contact Us
If you have any questions regarding our shipping policy, you can reach us at:
Email: [support@fadfocus.in]
Phone: [+91 9804777567]