Privacy Policy | FadFocus

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of domain name fadfocus.in ("Website"), including the related mobile site and mobile application (hereinafter referred to as "Platform").

The Platform is owned by FadFocus Technologies Private Limited, a company incorporated under the Companies Act, 2013 with its registered office at Pune (hereinafter referred to as "Platform Owner", "we", "us", "our").

This Privacy Policy ("Policy") describes how the Platform Owner collects, uses, shares, and protects your personal information when you use our Platform and Services. By accessing or using the Platform, you agree to the collection and use of information in accordance with this Policy. If you do not agree with our policies and practices, do not use our Platform.

This Policy can be modified at any time without assigning any reason. It is your responsibility to periodically review this Policy to stay informed of updates. Your continued use of the Platform after any modifications to this Policy constitutes your acceptance of such modifications.

1. Information We Collect

We collect the following types of information:

a. Personal Information:

Name, email address, phone number, shipping address, billing address
Payment information (processed securely through third-party payment providers)
Account credentials and authentication information
Government identification documents (where required by law or for verification purposes)

b. Non-Personal Information:

Browser type, IP address, device information, operating system, and usage data
Location data for delivery purposes (if permission is granted)
Cookies and similar tracking technologies
Log files and analytics data

c. Transaction Data:

Order details, payment history, and transaction records
Customer support communications and service history
Product preferences and browsing history

2. How We Use Your Information

We use your information for the following purposes:

To process and fulfill your orders and transactions
To provide customer support and communicate updates regarding your orders
To improve our platform, services, and user experience
To send promotional offers, product recommendations, and marketing communications (with your consent)
To prevent fraud, ensure platform security, and comply with legal obligations
To conduct research and analytics to enhance our services
To comply with applicable laws, regulations, and legal processes

3. Data Sharing and Disclosure

We do not sell or trade your personal information. We may share your information with:

Logistics and Delivery Partners – To deliver your order and provide shipping services
Payment Processors – To process payments securely and handle financial transactions
Service Providers – Third-party vendors who assist us in operating the Platform and providing Services
Marketing Partners – To send you relevant promotions and updates (with your consent)
Legal Authorities – If required by law, court order, or to prevent fraud or illegal activity
Business Transfers – In connection with any merger, acquisition, or sale of assets

We ensure that all third parties with whom we share your information are bound by appropriate confidentiality and data protection obligations.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We use encryption technologies to protect sensitive data during transmission
Access to your personal information is restricted to authorized personnel only
We regularly review and update our security practices and procedures
We maintain secure servers and databases to store your information

5. Your Rights

You have the following rights regarding your personal information:

Right to Access: You can request access to your personal information held by us
Right to Correction: You can request correction of inaccurate or incomplete information
Right to Deletion: You can request deletion of your account and personal data, subject to legal and contractual obligations
Right to Object: You can object to processing of your personal information for certain purposes
Right to Withdraw Consent: You can withdraw consent for marketing communications at any time
Right to Data Portability: You can request transfer of your data to another service provider

To exercise any of these rights, please contact us using the contact information provided in this Policy.

6. Retention of Data

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. Transaction data may be retained for legal, tax, and accounting purposes as required by applicable laws.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your preferences and activities on the Platform. You can control cookie preferences through your browser settings, but disabling cookies may affect the functionality of the Platform.

8. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Limitation of Liability

In no event will the Platform Owner be liable for any indirect, consequential, incidental, special or punitive damages, including without limitation damages for loss of profits or revenues, business interruption, loss of business opportunities, loss of data or loss of other economic interests, whether in contract, negligence, tort or otherwise, arising from the use of or inability to use the Services, however caused and whether arising in contract, tort, negligence, warranty or otherwise, exceed the amount paid by You for using the Services giving rise to the cause of action or Rupees One Hundred (Rs. 100) whichever is less.

11. Governing Law and Jurisdiction

This Policy and any dispute or claim relating to it, or its enforceability, shall be governed by and construed in accordance with the laws of India. All disputes arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra.

12. Contact Information

All concerns or communications relating to this Privacy Policy must be communicated to us using the contact information provided on this website.

📧 Email: support@fadfocus.in

📞 Phone: +919561102766

By using FadFocus, you agree to the terms outlined in this Privacy Policy.